Frequently Asked Questions

General Questions

Q:  Can you send me information about Hawaii?
A:  Hawaii.com does not mail brochures, booklets, maps, postcards or pamphlets. You can find all the information you need about Hawaii and Hawaii travel on our Web site, www.Hawaii.com. We offer for sale printed material such as the very popular Hawaii visitor’s publication, 101 Things To Do Magazine. Click here to read more and order 101 Things To Do.
Q:  Please send me information and pricing on a 5-night package to Hawaii.
A:  To see DOZENS of the best Hawaii packages and hotels available at this time, visit our travel specials pages and book online for the best savings. Don’t know which Island to visit? Use our “Paradise Tool” to help you decide.
Q:  What time zone is Hawaii in?
A:  Hawaii Standard Time (GMT-10). We do not observe U.S. daylight savings time. The current time in Hawaii is always displayed at the bottom of all of our pages.
Q:  What’s the weather like in Hawaii? Is there a “monsoon” season?
A:  The link to the weather page can be found at the top of the page under Plan.
Q:  When are the Humpback Whales in Hawaii?
A:  Humpback Whales migrate to Hawaii in mid-November and remain in the islands through mid-March.

Visiting Hawaii

Q:  Do I need a passport to come to Hawaii?
A:  If you are traveling from outside the United States (and are not a U.S. citizen), yes. Hawaii is the United States’ 50th state, so if you are a U.S. citizen, no passport is required. If you plan to take a Hawaii cruise, there may be separate requirements.
Q:  Where is Pearl Harbor — and how can I visit the site of the Dec. 7, 1941 attack by the Japanese Imperial Navy on the U.S. Navy at Pearl Harbor?
A:  Pearl Harbor is on the island of Oahu, just west of Honolulu International Airport. Located at Pearl Harbor are the USS Arizona Memorial and Battleship Missouri (among other significant historical attractions).
Q:  Can I bring fresh fruits or vegetables with me to the Islands?
A:  Perhaps. All visitors coming into Hawaii are required to complete a form declaring any fresh produce or other live organisms in their possession. If agriculture inspectors determine that your items cannot be brought into the state, they will confiscate it at the Honolulu airport.

Some plants require a permit before they can be brought into Hawaii. Visit the State of Hawaii Plant Quarantine Branch website for a complete list, or you can reach them by phone at (808) 832-0566.
Q:  Can I take Hawaii-grown food home with me, such as pineapples?
A:  Certain fruits, vegetables and flowers are allowed for export, but they must be agriculturally approved. You can find boxed pineapple and other goods in retail shops throughout Hawaii. You CANNOT pick fruit or flowers in Hawaii and take them home. All luggage is scanned for outgoing agricultural products.
Q:  Can I bring pets to Hawaii?
A:  Yes. However, Hawaii is rabies-free and requires that all cats, dogs and other carnivores entering the state go through a rabies screening process. A state law exempts service dogs for the disabled.

For more information about the import status of other animals, please visit the State of Hawaii Plant Quarantine Branch website or contact them at (808) 832-0566.
Q:  Do people arriving in Hawaii still get greeted with a lei?
A:  Yes! Traditional, Island-style lei greetings at the Honolulu International Airport can be arranged for yourself or for someone you know who is traveling to Hawaii.
Q:  Are there any all-inclusive resorts in Hawaii?
A:  No. Some resorts may include activities and some dining in a room/amenities package, but Hawaii hotels do not offer all-inclusive packages like those you’d see in Mexico or the Caribbean.
Q:  I took a small lava rock from the Big Island as a souvenir, but I hear it’s bad luck to do so. Can I return it?
A:  Yes you can. Hawaiian legend has it that Pele, the goddess of fire, becomes angry when rock or sand is taken from the Big Island, her ‘aina (land) — and sends bad luck to the person who took it. You can return rocks and sand to:
Hawaii Volcanoes National Park
P.O. Box 52
Hawaii National Park, HI 96718-0052

Hawaii.com

Q:  Why do I need to convert my Hawaii.com account?
A:  For those who joined Hawaii.com on or after April 1, 2015, you don’t need to convert your account. For those who joined Hawaii.com before April 1, 2015 and have not already logged into your account on or after April 1, 2015, you will need to convert your account so that your Member data can be transferred to the new system. All you have to do is log in on the new site! Follow our two-step guide on how to do this.
Q:  I logged in to the new Hawaii.com but I don’t see my old points. Did I lose all my points?
A:  After logging into your account, you will land on the Member’s Dashboard page. You might not see your old points immediately as the system could still be processing your points. Please try refreshing the page.
Q:  I would like to change my Hawaii.com account information but can’t remember my password. How can I get it?
A:  You can reset your password by visiting the login page and clicking the Forgot your password? link.
Q:  I clicked “Login” or “Sign Up” but nothing happens. Or the login page is blank. Or I clicked on a poll or reaction but nothing happens. Why?
A:  Please make sure your web browser has JavaScript enabled. To do this, go into your web browser (Chrome, Firefox, Internet Explorer) settings and look for the appropriate checkbox to enable JavaScript.
Q:  I need to make sure I’m subscribed to the correct e-newsletters sent out by Hawaii.com. How can I do this?
A:  You can quickly manage your newsletters in the Members section. Remember, you must be logged into your Member account. Click here to do so now.
Q:  I am subscribed to Hawaii.com e-newsletters but I am not receiving them or they don’t show up correctly.
A:  If you do not see them in your email inbox, they could have been sent to the spam folder. If the email doesn’t show correctly in your email client, check to see if the images and content are being blocked. There should be a link that says “allow images from this sender”. If it still does not show correctly, click on the link to view the email online at the top of each newsletter.
Q:  I clicked on a reaction or voted in a poll but I don’t see my new bonus points. Why?
A:  After you click on a reaction or vote in a poll, your points balance won’t update until you refresh the page or go to another page.
Q:  I do not see the clue to find the Hawaii.com pineapple. Why?
A:  If you do not see a green bar with the pineapple clue at the top of every page, please make sure you do not have any ad blockers enabled while browsing Hawaii.com.
Q:  I keep getting logged out of my Hawaii.com account. Why?
A:  Make sure your web browser is accepting cookies from Hawaii.com. If it’s not accepted, you would need to add hawaii.com to the exceptions list in your Privacy settings.
Q:  I’m doing a school project and would like to use a few photos on your site for my project. Would I be able to do this?
A:  Under no circumstances do we grant permission for readers to borrow and use our photos. These images are owned by photographers, from whom we’ve purchased limited usage rights. Borrowing images from the Internet is often a violation of copyright laws.

Problems with Free E-mail Access

NOTICE: The Hawaii.com free email service has been disabled. Since June 2010 the company that Hawaii.com employed to provide its free email service had abandoned its operations and had also ceased all communication with us. We regret to inform all those with Hawaii.com email accounts that the email is no longer accessible. This is a very unfortunate incident and we would like to extend our apologies to everyone. We understand that it is a great inconvenience for many, especially those who used the Hawaii.com account as their primary email.

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