Frequently Asked Questions
Q Can you send me information about Hawaii?
A Hawaii.com does not mail brochures, booklets, maps, postcards or pamphlets. You can find all the information you need about Hawaii and Hawaii travel on our Web site, www.Hawaii.com. Our Hawaii Store also offers for sale printed material such as the very popular Hawaii visitor's publication, 101 Things To Do Magazine. Click here to read more and order 101 Things To Do
Q Please send me information and pricing on a 5-night package to Hawaii.
A To see DOZENS of the best Hawaii packages and hotels available at this time, visit our travel specials pages and book online for the best savings.
** Don't know which Island to visit? Use our "Paradise Tool" to help you decide.
Q Do I need a passport to come to Hawaii?
A If you are traveling from outside the United States (and are not a U.S. citizen), yes. Hawaii is the United States' 50th state, so if you are a U.S. citizen, no passport is required. If you plan to take a Hawaii cruise, there may be separate requirements.
Q Where is Pearl Harbor — and how can I visit the site of the Dec. 7, 1941 attack by the Japanese Imperial Navy on the U.S. Navy at Pearl Harbor?
A Pearl Harbor is on the island of Oahu, just west of Honolulu International Airport. Located at Pearl Harbor are the USS Arizona Memorial and Battleship Missouri (among other significant historical attractions)
Q Can I bring fresh fruits or vegetables with me to the Islands?
A Perhaps. All visitors coming into Hawaii are required to complete a form declaring any fresh produce or other live organisms in their possession. If agriculture inspectors determine that your items cannot be brought into the state, they will confiscate it at the Honolulu airport.
Taking Food out of Hawaii
Q Can I take Hawaii-grown food home with me, such as pineapples?
A Certain fruits, vegetables and flowers are allowed for export, but they must be agriculturally approved. You can find boxed pineapple and other goods in retail shops throughout Hawaii. You CANNOT pick fruit or flowers in Hawaii and take them home. All luggage is scanned for outgoing agricultural products.
Q Can I bring pets to Hawaii?
A Yes. However, Hawaii is rabies-free and requires that all cats, dogs and other carnivores entering the state go through a rabies screening process. A state law exempts service dogs for the disabled.
Q What time zone is Hawaii in?
A Hawaii Standard Time (GMT -10). We do not observe U.S. daylight savings time. The current time in Hawaii is always displayed at the bottom of all of our pages.
Leis at the Airport
Q Do people arriving in Hawaii still get greeted with a lei?
A Yes! Traditional, Island-style lei greetings at the Honolulu International Airport can be arranged for yourself or for someone you know who is traveling to Hawaii.
Q What's the weather like in Hawaii? Is there a "monsoon" season?
A We have weather links for each island at the top of the page.
Q Are there any all-inclusive resorts in Hawaii?
A No. Some resorts may include activities and some dining in a room/amenities package, but Hawaii hotels do not offer all-inclusive packages like those you'd see in Mexico or the Caribbean.
Q I took a small lava rock from the Big Island as a souvenir, but I hear it's bad luck to do so. Can I return it?
A Yes you can. Hawaiian legend has it that Pele, the goddess of fire, becomes angry when rock or sand is taken from the Big Island, her 'aina (land) — and sends bad luck to the person who took it. You can return rocks and sand to:
Hawaii Volcanoes National Park
P.O. Box 52
Hawaii National Park, HI 96718-0052
Using Hawaii.com's Photos
Q I'm doing a school project and would like to use a few photos on your site for my project. Would I be able to do this?
A Under no circumstances do we grant permission for readers to borrow and use our photos. These images are owned by photographers, from whom we've purchased limited usage rights. Borrowing images from the Internet is often a violation of copyright laws.
Q When are the Humpback Whales in Hawaii?
A Humpback Whales migrate to Hawaii in mid-November and remain in the islands through mid March.
Hawaii.com Club Password
Q I would like to change my email login and other information in my Hawaii.com Club Account but can't remember my password. How can I get it?
A Use the "Forgot your Password?" link
Managing Your Hawaii.com Newsletters
Q I need to make sure I'm subscribed to the correct e-newsletters sent out by Hawaii.com. How can I do this?
A You can quickly manage your newsletters in our My Hawaii section. Remember, you must be logged into your Member account. Click here to do so now.
Problems with Free E-mail Access
NOTICE: The Hawaii.com free email service has been disabled. Since June 2010 the company that Hawaii.com employed to provide its free email service had abandoned its operations and had also ceased all communication with us. We regret to inform all those with Hawaii.com email accounts that the email is no longer accessible. This is a very unfortunate incident and we would like to extend our apologies to everyone. We understand that it is a great incovenience for many, especially those who used the Hawaii.com account as their primary email.
Q When I try to log in with my username and password, the page doesn't take me anywhere. What's the matter?
A It could be one of several things.
1) Make sure you are logging in here:
2) Your account may be inactive (if you don't use the account for 60 days it automatically goes inactive)
3) You are trying to login with the wrong username or password. Steps to take: 1. Try the "forgot password" link to make sure you have the correct login info; 2. Quit your browser, start it up again and try to login again. Passwords are case-sensitive, so make sure all letters and numbers are correctly typed in.
|*Email Address is not required but helps us to better serve you.|